How to provide feedback to TADACT or to advise us of matters of concern to you
Technical Aid to the Disabled (ACT) Incorporated (TADACT) always seeks to provide the best possible service, but has in place a process to facilitate feedback, and expressions of concern, from its clients.
We encourage all people who have dealings with the TADACT to contact us about anything that they like or that concerns them about our organisation. If you are or are not satisfied with the service itself, the behaviour of the volunteer or a staff member, please tell us. This will help us improve our service to clients.
You have the right to have any concern heard and acted upon in a fair, unbiased, prompt and efficient manner.
If you are not satisfied with any feature of the service we have provided, please tell us about it and we will do our best to fix the problem. We regard this as part of our service to you. We do not see this type of feedback as a complaint but as a valuable means to improve our service to clients. Our objective is a completely satisfied client. We will investigate your concerns with great care and will advise you of the results of our investigation.
You can provide feedback, or speak to our Executive Director or Technical Projects Officer about your concerns, on telephone number 1300 663 243 (local call charge).
If you are still not satisfied, you can write to the TADACT Board of Governance, marking your letter 'Confidential', through the TADACT Chair as follows:-
You may wish to involve an advocate or support person of your choice. ADACAS or People First are two agencies available for this purpose.
If you have a concern we will handle it confidentially. Your personal information and the details of your concern will not be passed on to anyone without your consent.
If you are not satisfied that all of your concerns have been properly addressed and wish to take the matter still further, you can make representations to the Community Health Service Complaints Commissioner. The role of the Commissioner is to provide assistance to people who have complaints about health, aged and disability services. The service helps people deal directly with providers, offers conciliation, investigates complex or serious complaints and promotes and protects the rights of consumers of health, aged and disability services.
The Community and Health Services Complaints Unit (CHSCU) may be contacted on telephone number 02 6205 2222, TTY 02 6205 1666 or fax number 02 6207 1034.
Email health.complaints@act.gov.au.
The address of the CHSCU is:
Community Health Service and Complaints Commissioner ACT
CIVIC SQUARE ACT 2601.
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